When I start the race I get "run time error 91"?
Most likely the computer has no sound card or it is disabled.  Newer computers have the sound card built in. 

I have a 6 lane but only 4 lanes are counting
This is caused by powering on the TrakMate interface card after starting the TrakMate software.  Make sure you always power the interface card first then start the program.

What's the password to get into settings?
There is no password after installation, just click OK.  You may create a Password if you wish by clicking on change password.

I upgraded to the windows version and I can't get lane 2 to work
If your DOS sensor cable was purchased a few years ago it may have resistors inside its connector which must be removed  to make it work with the windows version.  The resistors were there to increase compatibity with different printer ports.  Contact TrakMate if you require more details.

It always goes into Demo Mode?
This means it can not find the interface board. Make sure you have the proper com port selected

It's counting laps on its own
It might be in DEMO mode.  Does it say DEMO at the top of the main screen?  Go to 'Race Format' and uncheck the demo box

The LED only comes on for only one second when it powers on, is the board bad?
No, The LED  comes on for one second when the board powers up, it will also be on when it transmit data during a race and off during track calls.

I'm using reed switches and I switched to Reed/dead strip type in settings and I still get continuous lap counts
You must exit program and restart it if you change the sensor type.  Always exit with FILE->EXIT, not the x in top right corner. This is not necessary in version 5

The power is on when it should be off and vise versa
click on Settings->Installation Settings  and change  relay type

When I click start the power doesn't come on
If the clock is not running either then the interface board is not being detected.  This is most likely due to the wrong com port selected.  

The clock doesn't run after I hit 'Start' button
See above

I've tried everything and I still can't get it to work, the clock won't count or it won't allow me to choose other com ports
a) The com port could be used by another application.  Do you have Palm software installed?  Check to see if an application on the task bar could be using the com port.  b) Some PCs have a 9 pin connector on the back but it does not have the hardware to support it, this is common on older PCs, where the only good working com port is being used by the mouse. This Problem can be solved by adding a Serial Port card. You can order it through TrakMate for $20 or your local PC dealer.

Can I use a USB to serial converter?
Yes it will work with TrakMate, you may also order a USB converter through TrakMate

I'm running Windows ME and my PC locks up during boot up if I have TrakMate interface board connected.
Contact TrakMate for the fix.  You need a different serial cable.

My PC locks up when I start a race or run diagnostic in TrakMate, the screen turns white then locks up
This happens on slower machines  if all lanes are continuously being triggered.  In normal operation this will not happen.  It is more then likely caused by insufficient light above all the sensors or wrong sensor type selected in settings.  This does not happen on version 5.1 or higher

I'm using a dead strip and it sometimes stop counting laps 
Contact TrakMate for the fix.

I'm having problems selecting racers for round robin 
Can you see the OK button on the screen?  If your screen is in 640x480 mode you will not be able to click the OK button on the 'Select Racers' screen.  Contact TrakMate for an updated version of the software. You can also try changing the display resolution to 800x600 but some older screens may not support it. (Fixed in version 3)

When I hit the track call button the race  stops and starts (Version 2.1 or lower)
The button requires a quick hit.  This has been fixed in version 3

The infrared kit doesn't work the LEDs don't come on
The LEDs are infrared and invisible to the human eye.

I'm getting continuous lap counts 
Most Likely due to insufficient light above the sensors.  Fluorescent light won't work, use infrared kit or 12volt lights bulbs or regular light bulb above track.  In most cases ambient room light is insufficient. TrakMate now sells light Gantries for any type of track.

I have a 4 lane track and 7 racers, but I can only enter 4 names in the select racers screen
In Race Format select Round Robin

Trackmate Racing

14624 - 102 Ave, Surrey, BC

V3R7E5,  CANADA