Technical Support Page
Some tips and FAQ's on dial-up connection:
How to setup your email address:
FAQ's on Common Errors
General technical setup information:
Incoming mail server type: POP3
POP3 or Incoming mail server: pop3.infoserve.net
SMTP or Outgoing mail server: smtp.infoserve.net
NNTP or news server: news.infoserve.net
Primary DNS IP address: 18.104.22.168
Second DNS IP address: 22.214.171.124
Infoserve home site: www.infoserve.net
Web based email access site: webmail.infoserve.net
Contact Technical Support
Our technical support staff is available to help you via telephone, fax, or email:
The default settings in some versions of Win95/98 are most for Internet connections. You may want to check your setting by following the instructions below:
Double click on the "My Computer" icon, then double-click on "Dial-up Networking"
Move the mouse pointer to the Infoserve icon or whatever icon you use to connect to Infoserve and click on the "right" mouse button, select "Properties" and click the "left" mouse button.
Click on "Server types" and make sure the followings are unchecked:
"Log on to network"
Click on "TCP/IP Settings"
Make sure there is a black dot next to "Server assigned IP address"
Make sure there is a black dot next to "Server assigned name server address"
Click "OK" and then Click "OK" again to save the settings.
This will reduce the time it takes to make a connection to us.
These are symptoms of "windows" or "software" modems. Windows modems are just like regular modems except some of the work the modem has to do is implemented in software running inside your PC instead of computer chips in the modem. Regular modems offer more reliable and efficient operation than "windows" modems. Modem makers make "windows" modems to save cost. If you own one of these modems, you may want to visit www.56k.com for more details about windows modem. Installing the latest modem driver usually help, but may not always cure the problem. If you happen to have a noisy phone line and know how to force your modem to connect in V.34 mode (max connection speed 33.6k) you may want to try that, it will connect at slower speed but more reliable.
These are symptoms of incorrect settings inside your Network Configuration (Win 95/98). Click on Start, Settings, then Control Panel. Double click on the Network icon and check the following network settings (If you connect through a LAN or Network card, consult instructions that come with your network card for proper settings):
1) Run up Outlook Express. It may start up the setup wizard the first time you run it up. In that case just follow the on screen prompts to configure your email settings.
2) If no setup wizard shows up, click on TOOLS and then ACCOUNTS.
3) Click on ADD and select MAIL and follow the screen prompts:
1) Start up Microsoft Outlook.
2) Click on TOOLS, then SERVICES.
3) Double click on INTERNET MAIL
4) For Internet Mail Server, enter: pop3.infoserve.net
5) For Email Address, enter your email address: i.e., firstname.lastname@example.org
6) For Password, enter the password assigned to you.
7) Click on ADVANCE OPTION.
8) Forward all outbound email to mail server, enter: smtp.infoserve.net
9) Click on OK
10) Click on APPLY, then OK.
For Netscape 2.0 or 3.0 you should do the following:
1) Run up Netscape.
2) Click on "Options/Mail and News preferences..."
If you use Netscape 4.0 or higher, do the following:
1) Run up Netscape.
2) Click on Edit/Preferences. Click on the different Catagories and fill in the info as follows: Netscape Navigator starts with:
Mail & Groups
If you are setting up Eudora Light or Eudora Pro for the first time, you will be automatically brought to the Options screen. Once you have started up Eudora, you can get to the Options screen by clicking on Tools then Options. The Options screen consists of several categories along the left side of the screen. You will need to fill in at least the POP Account, SMTP and E-mail Address to be able to send and receive mail. The rest fo the categories contain personal preferences.